MySafar (“MySafar”, “we”, “our”, “us”) is committed to protecting your personal data in accordance with applicable laws of Bangladesh and international data protection regulations, including the principles of the EU General Data Protection Regulation (GDPR), where applicable.
This Privacy Policy explains how we collect, process, store, disclose, and safeguard your personal data when you use our website, mobile application, social media platforms, or travel services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. DATA CONTROLLER
For the purposes of data protection laws, MySafar is the “Data Controller” of your personal data.
Contact Details:
MySafar
Email: info@mysafar.com.bd
Phone: +88 01806971201
Website: www.mysafar.com.bd
2. LEGAL BASIS FOR PROCESSING (GDPR COMPLIANCE)
We process personal data under the following lawful bases:
- Contractual Necessity – To fulfill booking, visa, tour, hotel, and airline services.
- Legal Obligation – To comply with immigration, aviation, taxation, and regulatory requirements.
- Legitimate Interest – To improve services, prevent fraud, and ensure platform security.
- Consent – For marketing communications and optional services.
- Vital Interests – In case of emergency travel situations.
Where processing is based on consent, you have the right to withdraw consent at any time.
3. CATEGORIES OF PERSONAL DATA COLLECTED
We may collect and process the following categories of personal data:
3.1 Identity Information
- Full name
- Gender
- Date of birth
- Nationality
- Passport details
- National ID (where required)
3.2 Contact Information
- Email address
- Phone number
- Billing address
- Residential address
3.3 Travel Information
- Flight details
- Hotel preferences
- Visa details
- Insurance information
- Special assistance requirements
3.4 Payment Information
- Payment transaction details
- Billing information
Note: Card details are processed through secure third-party payment gateways. MySafar does not store full card numbers.
3.5 Technical Data
- IP address
- Device type
- Browser type
- Operating system
- App usage data
- Log data
- Cookies and tracking information
4. SPECIAL CATEGORY DATA
In limited cases (such as visa processing or special assistance requests), we may process sensitive information (e.g., medical condition, passport image).
Such data is processed strictly:
- For lawful travel requirements
- With appropriate security measures
- Only when necessary
5. HOW WE USE YOUR PERSONAL DATA
We use your data to:
- Process and confirm travel bookings
- Provide customer support
- Issue tickets and travel documents
- Process payments and refunds
- Communicate booking updates
- Prevent fraud and unauthorized transactions
- Improve website and app functionality
- Send marketing communications (with consent)
- Comply with aviation, immigration, and government regulations
6. INTERNATIONAL DATA TRANSFERS
As a travel agency, your personal data may be transferred internationally to:
- Airlines
- Hotels
- Tour operators
- Visa authorities
- Insurance companies
- Payment processors
Such transfers may occur outside Bangladesh.
Where required, we ensure:
- Adequate safeguards
- Secure transmission protocols
- Contractual protections
- Compliance with international standards
7. DATA SHARING
We may share your data with:
7.1 Travel Service Providers
For booking confirmation and reservation purposes.
7.2 Regulatory Authorities
When required by law, immigration authorities, or court orders.
7.3 Financial Institutions
For payment processing and fraud prevention.
7.4 Marketing & Analytics Providers
For performance analysis and targeted advertisements (anonymous data where possible).
We do NOT sell personal data to third parties.
8. DATA RETENTION
We retain personal data only as long as necessary to:
- Complete travel services
- Fulfill legal obligations
- Handle disputes and claims
- Prevent fraud
Retention periods may vary depending on:
- Type of booking
- Regulatory requirements
- Ongoing disputes
After retention periods expire, data is securely deleted or anonymized.
9. YOUR DATA PROTECTION RIGHTS
Depending on applicable law, you may have the following rights:
- Right to Access your personal data
- Right to Rectification of incorrect data
- Right to Erasure (“Right to be Forgotten”)
- Right to Restrict Processing
- Right to Data Portability
- Right to Object to processing
- Right to Withdraw Consent
- Right to Lodge a Complaint with relevant authority
To exercise your rights, contact us at:
📧 info@mysafar.com.bd
We may request identity verification before processing your request.
10. CHILDREN’S PRIVACY
Our services are not directed at individuals under 13 years of age.
We do not knowingly collect data from children without parental consent. If discovered, such data will be deleted promptly.
11. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic
- Enhance user experience
- Deliver relevant advertisements
You may disable cookies in your browser settings. However, some features may not function properly.
12. SECURITY MEASURES
We implement appropriate technical and organizational measures including:
- Encrypted connections (SSL)
- Secure servers
- Access controls
- Data minimization
- Fraud detection systems
However, no internet transmission is 100% secure. While we use commercially acceptable measures, we cannot guarantee absolute security.
13. AUTOMATED DECISION MAKING
MySafar does not make automated decisions that produce legal effects without human intervention.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
15. MARKETING COMMUNICATIONS
You may receive promotional communications if:
- You have consented
- You have previously used our services
You may unsubscribe at any time by:
- Clicking “Unsubscribe”
- Contacting our support team
16. POLICY UPDATES
We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of the updated policy.
17. CONTACT INFORMATION
For privacy-related inquiries:
MySafar
📧 info@mysafar.com.bd
📞 +88 01806971201
🌐 www.mysafar.com.bd
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